It is an SMS
system that runs on a PC therefore it gives you all the
convenience and flexibility of desktop computer using mouse and
keyboard to compose, send, received and read SMS
messages.
How does it work?
It works in
a similar manner as instant messages where the system allows sender
and recipient to interact in a dialogue or conversation. The
system keeps a record of dialogues history so that you can recall
the last conversation or to review conversations that had ended
for follow-up actions.
What are the examples of
usage?
Here is
a list of typical usage: -
Booking and
reservation systems, e.g. restaurant seats reservation, food
reservation, tickets reservation, taxi booking, facilities
booking etc.
Customer
service center receiving and replying to customers’ queries
about the status of repair, charges, collection time,
etc.
Supervisor
or manager dispatching work orders to field engineers and
reporting of work orders completion by
engineers.
What are the main features and
functions?
Interactive
communication with SMS messaging.
One-to-many
communication.
Dialogue
tracking.
The system can
be tailored to provide: -
Tracking of
customers’ bookings and reservations.
Tracking of
customers’ arrival/no-show.
Tracking of
the number of seats/tables/rooms available and time of
availability.
Facilities
availability.
Send
reminders to customers.
What are the
benefits?
Computerization of booking and
reservation.
Provide prompt
customer service and satisfaction.
A productivity
tool that allows user to make use of computer keyboard to compose
and send SMS efficiently.
The system can
be tailored and adapted for different types of booking and
reservation systems.